Help!
Where is Merineo made?
Is Merineo made in Australia?
Yes, Merineo is designed and manufactured in Australia! We also use local suppliers wherever possible, taking us pretty much all over Melbourne -
We go to Bayswater for our eco-friendly box packaging, Tullamarine for the printing of our education brochures, Mount Waverley for our gorgeous grosgrain ribbon, Oakleigh for our tissue paper.
To produce our garment, we use beautiful 17.5 micron superfine merino wool knitted in Italy - noting more than 90% of the world's finest apparel wool is grown in Australia! We source our thread and zippers from an amazing supplier who has been in Richmond since the year dot. We go deep into the northern suburbs of Melbourne to get our merino wool binding fabric cut and made into binding.
For our labels, we drive to Hawthorn, and to get our embroidery done for our special wholesale customers, well that is a 50 kilometre drive.
Our photos are taken by local award winning photographer Kiddy Kats Photography from Ferntree Gully, and Bianca Dickinson from The Dickinson Klan.
And there are many more suppliers who we love working with who have helped make Merineo what it is today!
How To Use
How do I wrap my newborn in the Merineo newborn swaddling bag?
It's so easy! Follow these steps -
Step 1: Lay Merineo on a flat surface, open zipper and lay baby on her back in the Merineo.
Step 2: Swaddle baby using the wings.
Step 3: Tuck wings underneath baby.
Step 4: Zip up the Merineo.
How do I use the "Arms In Or Out" Merineo for my 2-6 month old?
This design is perfect for babies who are about to roll over (which generally occurs at 6 months of age). Baby can have arms in or out.
Step 1: Start with opening zipper and laying the Merineo on a flat surface. Lay baby flat on it's back in the Merineo.
Step 2:
Arms In: Close press studs on armholes so baby's arms are snug inside the Merineo,
Arms Out: Open press studs and place baby's arms through armholes. You may prefer to transition baby to arms out by placing one arm out at a time.
Step 3: Close zipper so baby is snug and secure in your Merineo and ready for sleep!
Notes:
Ensure baby's arms are free before baby can roll over (which occurs for many babies at around 6 months of age), and
Once baby outgrows this suit, transition baby to Merineo's Toddler Sleeping Bag.
How do I use the Toddler Sleeping Bag for my 6 month - 2 year old?
Open zipper and lay your Merineo on a flat surface. Lie baby flat on it's back in the Merineo and do up the zipper.
This sleeping bag has a press stud on each armhole. As baby grows into a toddler, undo both press studs.
A great solution for a growing toddler!
Dressing Guidelines
What's the difference between the lightweight "cool mesh" fabric and the midweight fabric?
Firstly, the cool mesh is a lighter weight fabric weighing approximately 195 gsm (grams per square metre) and the midweight is heavier at approximately 265 gsm.
Secondly, the fabric construction of the cool mesh is highly breathable, whereas the midweight is a double interlock construction.
Although both fabrics are suitable for all seasons, due to the lighter weight and fabric constructions of the cool mesh, it is more suitable for warmer climates.
What should I dress my newborn in underneath the newborn Merineo swaddling bag?
When using your Merineo newborn swaddling bag, we suggest using these guidelines when dressing your baby for these room temperatures:
Garment made from midweight fabric
- Warm (22-26C) = Just nappy.
- Moderate (17-21C) = Singlet plus short sleeve lightweight onesie.
- Cool (12-16C) = Singlet plus lightweight full length onesie.
Garment made from lightweight "cool mesh" fabric:
- Warm (22C-26C) = Just nappy.
- Moderate (17-21C) = Singlet plus short sleeve onesie.
- Cool (12-16C) = Singlet plus full length onesie.
The carer is responsible for dressing baby for sleep and should take into account not only room temperature, but baby's overall health, and the type of clothing and mattress the baby is sleeping in and on.
What should I dress my baby or toddler in underneath the Baby "Arms In or Out" or the Toddler sleeping bags?
When using your Merineo "Arms In or Out" Baby Sleeping Bag or Toddler Sleeping Bag, we suggest using these guidelines when dressing your baby or toddler for these room temperatures:
Garment made from midweight fabric:
- Warm (22C plus) = Singlet.
- Moderate (17-21C) = Singlet plus short sleeve onesie.
- Cool (12-16C) = Singlet plus full length onesie.
Garment made from lightweight "cool mesh" fabric:
- Warm (22-26C) = Short sleeve onesie.
- Moderate (17-21C) = Singlet plus short sleeve onesie or lightweight long sleeved onesie.
- Cool (12-16C) = Singlet plus full length onesie.
The carer is responsible for dressing baby or toddler for sleep and should take into account not only room temperature, but baby's overall health, and the type of clothing and mattress the baby is sleeping in and on.
Shipping
What are your shipping rates?
We ship from Melbourne, Australia where our products are made and we use Australia Post.
Shipping to Australian destinations -
Fees are automatically calculated at checkout, and we do not charge a handling fee. Spend more than $100 for free shipping. We also offer free shipping for singlet purchases.
Shipping to New Zealand and the rest of the world -
We have flat fee rates as follows -
- New Zealand - air freight with tracking: $10.
- Rest of the world - air freight with tracking: $20.
Do you ship outside of Australia?
Yes! Our flat rate international shipping fees are $10 to New Zealand and $23 elsewhere in the world. Fees are automatically added to your order at checkout. Free shipping options are available if you spend more than a certain amount.
How long does shipping take?
We ship using Australia Post from Melbourne, and we always try to despatch your package the day you place your order.
For Australian orders, you can choose express post or ordinary post at checkout.
For international orders, we use Australia Post's airfreight service. The length of time it takes depends on your location. For example, for United Kingdom orders, delivery takes 8 business days.
Australia Post offers an on-line calculator for local and international destinations to calculate delivery timeframes. Enter the Australian postcode the delivery is shipped from as 3125.
If you want to pay extra for an express overseas delivery, please email claire@merineo.com before placing your order so that we can arrange a quote for you.
Please note due to COVID-19, Australia Post is experiencing delays on all deliveries.
Will my package be gift-boxed?
Please email claire@merineo.com if you would like your purchase gift wrapped. This service is complimentary. If giving as a gift, it saves you having to wrap it yourself! You can ship straight to the gift recipient by typing in their address at checkout when prompted, We can also include a card and your message on it, also complimentary. Just email claire@merineo.com
We are running a special campaign at the moment, ending 30 November 2020, where all orders are placed in tissue paper in a box, and then wrapped in Christmas wrapping.
Can my order be shipped to someone else as a gift?
Yes! At checkout, enter another person's address as the shipping address.
We also do gift messages. Your message will be printed onto a premium-style card and sent together with your wrapped gift. This service is complimentary. Just email claire@merineo.com with the details of your message.
When sending a Merineo as a gift, can I include a gift message?
Yes! Email claire@merineo.com with your gift message which will be handwritten on a premium card and placed with your order. There is no additional fee for this service. Please note we don't include a copy of your invoice with the order.
Safety
Is Merineo safe for my baby to sleep in?
Merineo's designs comply with Red Nose (previously Sids & Kids) safe sleep guidelines through carefully designed sleep garments. Use Merineo's garments as directed and always lie baby flat on her back on a flat surface to sleep. Ensure there are no loose items such as toys in baby's sleep area. The carer is always responsible for ensuring safe sleep practices are followed.
Is Merineo 'hip-healthy"?
The International Hip Dysplasia Institute acknowledges the design of our Merineo Newborn Swaddling Bag and our Merineo "Arms In Or Out" baby sleeping bag as 'hip-healthy'. The Institute only acknowledges products for babies under 6 months of age, so we're thrilled to be acknowledged for all our relevant products!
To learn more about 'hip-healthy' swaddling visit International Hip Dysplasia Institute.
Does Merineo comply with Australian Standards?
Yes, Merineo complies with AS/NZS 1249:2014 childrens nightwear and limited daywear having reduced fire hazard.
Is superfine merino wool itchy?
No way! We only use the best quality superfine merino wool. It's soft to touch and most people who feel our garments are amazed that it's wool.
"Superfine" merino fabric means means exactly that - Super Fine - with fine fibres, not coarse or prickly. It's soft to touch with luxurious next to skin comfort.
We want you and your baby to have the best possibly experience with wool so we have chosen fabric that you will love!
Is superfine merino wool good to treat child eczema?
Yes! Superfine merino garments of less than 17.5 micron have been medically proven to help treat child eczema in a study carried out by Australian Wool Innovationwith Professor John So, a clinical associate professor at Monash University and Murdoch Children's Research Institute in 2017.
Merineo's sleep garments are all made using 17.5 micron superfine merino, helping with the treatment of eczema.
Read more at our blog How our singlets help reduce child eczema.
Sizing
What sizes do you have?
For our sleep products, we recommend choosing a Merineo based on baby's weight (rather than age) if baby is not within the 50th percentile.
These are the sizes in our current range -
3 - 5 kg : 0 - 2 months old : Newborn swaddling bag
5 - 8 kg: 2 - 6 months : Arms In or Out baby sleeping bag
8 - 12 kg: 6 months - 2 years: Toddler sleeping bag
For our singlets, tops and leggings, we use Australian sizing standards. See our Size Chart on the relevant product page.
My Merineo feels so soft - does it come in adult sizes?
Not yet, but let us know if you want one!
Care Instructions
How do I wash my Merineo?
Merineo products are machine washable. We recommend using the wool cycle on your machine, or a delicate cold wash. Use an approved wool detergent.
When washing our sleep products, do the zipper up, and turn the garment inside out.
When washing singlets, leggings and tops, turn them inside out.
Wool has anti-bacterial and anti-odour properties, meaning you won't need to wash it as often as non-wool products.
Using a cool or cold wash and washing a garment less, helps look after our environment. You're eco-fabulous!
Eco-Friendly
Is Merineo eco-friendly?
Yes! Merineo uses 100% superfine merino wool in all garments. Wool is a natural, sustainable and biodegradable fibre, grown by sheep.
What's superfine merino wool?
Wool is a natural, sustainable and biodegradable fibre. Merino sheep grow lovely, soft wool, and superfine means exactly that - Super Fine. The fibres are fine (not coarse). It's soft to touch with luxurious next to skin comfort. Merineo uses premium superfine merino wool.
Returns, Refunds, Exchanges
What's your policy?
Please go to the Merineo home page, then down the bottom left hand corner you will find our Refund, Return and Exchanges Policy. Any questions, please don't hesitate to contact us. We're only too happy to help with choosing the right garment.
Contact Us
Contact Us
Or phone us on 0419 53 7 713 during business hours.
We'd love to hear from you!
Merineo Pty Ltd ABN 69 614 259 531
Other feedback
We love hearing from our customers. What did you like about your Merineo experience? What do you think we could improve on? What new products would you like to see us develop?