Refer to our Temperature Guide.

Refer to our Shipping page.

We ship using Australia Post from Melbourne, and we always try to despatch your package the day you place your order.  

For international orders, we use Australia Post's airfreight service.  The length of time it takes depends on your location.  For example, for United Kingdom orders, delivery takes 8 business days.

Australia Post offers an on-line calculator for local and international destinations to calculate delivery timeframes.  Enter the Australian postcode the delivery is shipped from as 3125. 

If you want to pay extra for an express overseas delivery, please email claire@merineo.com before placing your order so that we can arrange a quote for you.

Please note due to COVID-19, Australia Post is experiencing delays on all deliveries.

Please email claire@merineo.com if you would like your purchase gift wrapped.  This service is complimentary. If giving as a gift, it saves you having to wrap it yourself!  We can shop your gift directly to the gift recipient - just type in their address as the shipping address at checkout.  We can also include a card and your message, also complimentary.  Just email claire@merineo.com with your gift wording.

Please note we do not include a copy of your invoice with the gift.

Yes!  At checkout, enter another person's address as the shipping address.  

We also do gift messages. Your message will be printed onto a premium-style card and sent together with your wrapped gift.  This service is complimentary.  Just email claire@merineo.com with the details of your message.

Yes!  Email claire@merineo.com with your gift message which will be handwritten on a premium card and placed with your order.  There is no additional fee for this service.   Please note we don't include a copy of your invoice with the order.

Merineo's designs comply with Red Nose (previously Sids & Kids) safe sleep guidelines through carefully designed sleep garments.  Use Merineo's garments as directed and always lie baby flat on her back on a flat surface to sleep.  Ensure there are no loose items such as toys in baby's sleep area.  The carer is always responsible for ensuring safe sleep practices are followed.

The International Hip Dysplasia Institute acknowledges the design of our Merineo Newborn Swaddling Bag and our Merineo "Arms In Or Out" baby sleeping bag as 'hip-healthy'.   The Institute only acknowledges products for babies under 6 months of age, so we're thrilled to be acknowledged for all our relevant products!

To learn more about 'hip-healthy' swaddling visit International Hip Dysplasia Institute.

Yes, Merineo complies with AS/NZS 1249:2014 childrens nightwear and limited daywear having reduced fire hazard.

No way!  We only use the best quality superfine merino wool.  It's soft to touch and most people who feel our garments are amazed that it's wool.  

"Superfine" merino fabric means means exactly that - Super Fine - with fine fibres, not coarse or prickly. It's soft to touch with luxurious next to skin comfort.  

We want you and your baby to have the best possibly experience with wool so we have chosen fabric that you will love!

Yes!  Superfine merino garments of less than 17.5 micron have been medically proven to help treat child eczema in a study carried out by Australian Wool Innovationwith Professor John So, a clinical associate professor at Monash University and Murdoch Children's Research Institute in 2017.

Merineo's garment made from "cool mesh" are 17.5 micron superfine merino, helping with the treatment of eczema. 

Read more at our blog How our singlets help reduce child eczema.

Our products are all designed and sized in accordance with Australian Standards. 

When choosing one of our baby sleep products, if you measure your baby using the Australian Growth Charts and baby measures much greater than the 50th percentile, consider choosing the next size up,  or if baby is much lower than the 50th percentile, consider a smaller size.   

For example, if baby is born and measures on the 100th percentile, consider our 2-6 month Baby Sleeping Bag rather than our Merineo Newborn Swaddle Bag.

For our range of baby clothing, refer to our Size Tips and our Size Guide on the relevant product page.

Not yet, but let us know if you have a particular wish!

Refer to our Caring for your Merineo page.

We've also worked with Woolmark to bring you a comprehensive Merino Wool Care Guide which you can download or print and refer to when caring for any merino wool garment you may have in your wardrobe.

Yes!  Merineo uses 100% superfine merino wool in all garments.  Wool is a natural, sustainable and biodegradable fibre, grown by sheep.

Wool is a natural, sustainable and biodegradable fibre.  Merino sheep grow lovely, soft wool, and superfine means exactly that - Super Fine.  The fibres are fine (not coarse).  It's soft to touch with luxurious next to skin comfort.  Merineo uses premium superfine merino wool.

It's a highly breathable, Italian made fabric, that's really stretchy. and great for keeping baby comfortable.  It's made from 17.5 micron merino wool, the micron being the fibre diameter.  

We carefully selected this fabric for eczema sufferers, because the research done by Woolmark showed that children wearing soft 17.5 merino had reduced eczema symptoms when wearing this fibre on their skin.

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Or phone us on 0419 53 7 713 during business hours.

We'd love to hear from you!

Merineo Pty Ltd ABN 69 614 259 531

We love hearing from our customers.  What did you like about your Merineo experience?  What do you think we could improve on? What new products would you like to see us develop?

Click here and let us know!